The increase of hours from 30 to 50 with no increase in fee cost will be a definate factor in us retaining our account at wkpowerlink.

Dear Powerlink, THANK YOU THANK YOU THANK YOU!!!! You're service is the best around!!!!!!! 40 more hours is very nice of you!!!!! THANK YOU AND KEEP UP THE GOOD WORK!!!!!!!!

Hi! Allow me to congratulate you on your improved services on March 1, 1999.

With everything running so smoothly these days, I thought I would just send you a word of thanks. It must be very challenging to handle complaints from every corner, and try to figure out what to do in order to alleviate the problems, And putting in a new server, or making any changes for that matter, must present its challenges. Well, my little iMac is purring magnificently well as I attempt to contact business colleagues and friends via email. So, many thanks to you!

Thank you for your great service!

Thanks for the info. Doug at internet technical support in Trail is terrific he patiently got me connected and back on stream...very grateful..he was terrific. And has turned me from a frustrated customer into a satisfied one.

I am impressed with the improvements. Keep up the communication with your customers. Excellent way to keep them. Also proves to them that they have made the right decision when signing up with WKPowerlink.

We have changed our email to ... with the very able and capable staff you have in Trail at the 1-800 number. I appreciate all the help they gave us and the time they spent with me updating our internet/email.

I like the way you've separated your site into regional Zones. Handy for surfing!Your new look is nice to. Your Site is easy on the eyes, and a snap to navigate :)

None to improve - just a "pat on the back" for your support staff! They've been extremely patient and helpful to me, as a new user.They always respond quickly, and generally have all the right answers. When they're not sure, they check it out for me to make certain they're providing me with the correct information.I'm grateful. Thanks to all of them!

I have been an internet user for 3-4 years (has it been that long?) You have been my fifth internet service provider. I never left anyone, I was just handed off. ;-) WKPowerLink has been far and away the best! Superior Tech support. Friendly and personal staff. Excellent all round! I am a Mac user and quite experienced with the platform. (10 years+) I find it refreshing that WKPowerLink has found it important enough to provide a REAL Mac Tech EXPERT on your staff. Sue was able to answer any and all of my questions. Kudo's to both of you! Usually, I know more than the tech support people I have talked to in the past. Not this time. ;-)

Everything is great now that I have the new e-mail address!

You continue to improve, and I really appreciate the increase in speed. You were a great help when I had email difficulties several weeks ago. Thanks a million, and keep up your good work…it is appreciated. I know little about how things work; I have much to learn!

Keep up the good work tech support

You are doing a good job.

Your service is great and your tech staff is awesome!

Your help people are very good.

Your help people are very good.

Getting better all the time (finally ! after awinc)

Good system; reasonable access for downloading internet software - e.g. Eudore Lte, Real Video Player 5, pictures via Internet (typcially 1.3 M files.

Your help line is very good, I've had to call it a couple of times and always had my problems fixed right away. I had several problems occur after I switched my e-mail over to wkpowerlink, but now everything is functioning great!

...you've been really good so far!

I'm glad that you have worked out the problems in the system and I am thoroughly enjoying using wkpowerlink as my email and internet server.

Keep up the great work and thanks to everybody in the tech support office for your help.

Your support staff is great.

You're all doing a great job, thanks

Have found the technical support excellent and patient

Great! Keep it up!:o)

Keep up the good work!

Good provider. Very fast speeds

So far everything I have experienced with Wkpowerlink has been great!!!

We are quite happy with your service

your emails are very helpful.

Keep up the good work. Keep rates the sme as they are.

the service is getting better and better as the bugs are ironed out and the structuring and wb sites have improved immensely

I was a customer of auracom and very disappointed with the service and then switched to wkpowerlink. Have been away in New Zealand. Wkpowerlink provided great access to my Email address book so I am very happy with the service.

Since changing over, it seems things are smoother.

Your service has been good,I've got no complaints.

All is well in the World . . .

I am very happy with your service. Sometimes though I have difficulty getting on line but that's probably due to the peak time. I have noticed lately that I'm getting on faster than before. Since you have upgraded I'm finding it much faster. Thank you for your great service. I especially like it since you have sent out the newsletters to inform us of the latest changes. Thanks again.

Many times in the past I have written to advise of connection problems, random disconnects etc. well thought you would enjoy a pat on the back too-lately I have had no problems connecting when I have wanted to and as of late, very happy with your service. Thank you!

What have you done? I am downloading, surfing, chatting, computing faster than I have ever done before. Keep up the great service I am happy that I can actually speed on the Net.... Cool!

Thank-you for yr email regarding the Electronic highway seminar, I will definitely be attending. also thank u for yr email regarding news in general.In the time that Hookup took over the netshop never ONCE did we ever receive an email about anything This WAS going to be our last year with this service,but I am pleased with what Wkpowerlink has done

As a Website Designer by trade, I just want to thank Tech Staff Allan, and Powerlink for getting those nasty FrontPage 98 Extensions installed for me. Now I can create sites that otherwise would have taken a lot of HTML coding and time to do (this also saves my clients money-it's a win/win situation all around!). I've yet to see another group of people so dedicated to customer service. Thanks so much to all of you :)

With what I have heard about the netshop.net's record keeping and other dealings. I can't imagine what a job it is to get things straightened out. Thank you for clearing this up for me.

Your internet web page support has been excellent. We use to be at Sunshine Cable with our internet account but switched and are very glad we did. Not only do we get more hours at basically the same price your customer support has been superb. The only thing I can suggest is that you make sure to continue on the track you're on.

I can't see any improvements needed at this time. I love your new sites and am extremely happy with WKPOWER. Keep up the excellent work!

I think your service is excellent. I made a suggestion regarding your map and I had an instant reply. Thanks loads!